Support & Contact
iOS Application Only
We're here to help
Contact Information
Are You Faster CIC
Email: support@areyoufaster.com
Company Number: 16536715
Registered Office: Unit 82a, James Carter Road, Mildenhall, Bury St Edmunds, England, IP28 7DE
Response Time: We aim to respond within 48 hours on business days
Frequently Asked Questions
How do I delete my account?
Go to Settings → Account Management → Delete Account in the app. This will permanently delete all your data from your device.
How do I export my data?
Email us at support@areyoufaster.com with a data export request. We'll provide instructions to extract your on-device data.
Why isn't GPS working?
Ensure:
- Location permissions are granted (Settings → Privacy & Security → Location Services)
- You're outdoors with clear sky view
- GPS/Location Services are enabled on your device
Where is my data stored?
All your data is stored locally on your device. We do not operate backend servers for fitness data. See our Privacy Policy for details.
Report Issues
When reporting bugs or issues, please include:
- Device model (e.g., iPhone 15 Pro)
- iOS version
- App version (found in Settings → About)
- Steps to reproduce the issue
- Screenshots if applicable
Email: support@areyoufaster.com
Legal & Privacy Requests
For data protection requests (GDPR, data deletion, etc.):
Email: support@areyoufaster.com
Subject: "PRIVACY REQUEST"
We respond within 30 days as required by UK GDPR.