Support

Everything in the app works offline and without an account, so there is nothing to sign up for, reset or unlock from our side.

Getting help inside the app

• The in-app “Help me now” section is the fastest route to guidance: it brings together the most urgent topics and verified helplines in one place.
• Each topic shows the date its sources were last checked, so you can judge how current it is.
• If you use the optional app lock and forget your PIN, we cannot reset it, because nothing is stored with us. You can delete and reinstall the app, which starts fresh; anything you had entered is removed with it (see the privacy policy).

In an emergency

App support channels are never the right place for an emergency. If you or someone else is in immediate danger, call 999. If you cannot speak safely, listen and follow the operator, and on a mobile press 55 when prompted. Samaritans are free to call any time on 116 123. These services are independent of SentenceWise.

Contact and reporting a problem

• Something wrong or unclear in the content: a service whose details have changed, an accessibility problem, or guidance you believe is out of date. Email us and say which topic or service it is.
• Security or privacy concerns: email the same address rather than raising them anywhere public.
• Never include personal details about any real case, yours or anyone else's.

What support can be

SentenceWise provides general information about the justice system in England and Wales. It is not legal advice, and no response through any support channel can be legal advice. For advice about your own situation, speak to a solicitor or another qualified adviser.